Customer Service Attendant - Part-Time

Position Type: Part-Time Start Date: ASAP

Starting Salary: $12.40 - $15.50 /hourly DOQ

Benefits: District Discounts

Summary

The Customer Service Attendant will be responsible for a wide variety of duties including, but not limited to, providing exceptional customer service, greeting and checking in all members and patrons, and handling of program registration and membership sales. This position requires some early morning and late-night hours, weekends, and holidays.

Qualifications - Education, Experience and Training

Must be 18 years of age or older. Minimum high school graduate or general education degree (GED) preferred with additional training or education related to the duties and responsibilities of the position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and possess basic computer skills. Must be certified or willing to attain certification in CPR/AED.

Duties and Responsibilities

1. Essential Functions

• Greet all who enter the building in a positive, friendly manner.
• Provide exceptional customer service when helping all customers.
• Ensure all members scan in, while checking for valid and appropriate membership.
• Ensure that all open gym participants have valid waivers.
• Process program registrations.
• Sell fitness center memberships.
• Provide information on Park District activities and facilities
• Provide tours of the facility.
• Responsible for cash control of front desk cash drawer and incoming cash, check, and credit card transactions.
• Answering all incoming phone calls and in-person inquiries, addressing caller inquiries or routing to the proper person, if necessary.
• Continuously maintain familiarity with MPRD programs, events, and rentals.
• Immediately report all accidents and unsafe conditions to the Supervisor or Risk Manager.
• Attend all required staff meetings.
• Perform opening and closing duties of the facilities, as needed.
• Perform cleaning duties as assigned.
• Assist with Kidz Center and Fitness Floor, as needed.
• Follow all established safety rules and regulations.
• Perform other related duties, as assigned.
• Notify participants of class cancellations/changes.
• Assist with proofs of each brochure for accuracy.
• Adhere to all departmental and Park District policies and procedures.
• Attend staff meetings as directed.
• Perform other related duties as assigned.